The Exchange retail stores will match a local competitor's current price on any identical stock assortment item for the customer who makes the price challenge.
Program applies to all retail stores to include Express, Class Six, Car Care, Troop Stores and shopmyexchange.com. Some exclusion apply.
Feb 04, 2020 Matchmaking services will usually initially require basic information like name, age, location and a photo submitted online to assess if they can properly match a potential client. The Best Buy price match guarantee is a strong one, because they'll match the price of both online and local brick-and-mortar competitors — a policy that many top retailers have yet to adopt. Price Match quantities will be honored at a rate of one price match per identical item, per customer, per day for online to store price challenges at OCONUS Main Stores and OEF/OIF contingency Sites. Not every store will meet or beat the prices of its competitors on Black Friday. Read on to learn how price matching works, and see a breakdown of the various Black Friday price match policies for Target, JCPenney, and more. Who they’ll price match: Any local competitor in the area where you make your purchase. Price match period: At the time of purchase. Fine print: Sears matches online and in-store purchases, but only on the day you make your purchase. Instructions: If you find a lower price when purchasing on Sears.com, call 1-800-349-4358.
****OCONUS Main Stores and OEF/OIF Contingency Sites are authorized to match the retail websites shown below, when the item is specifically sold and fulfilled by the online retailers listed below. Price Match quantities will be honored at a rate of one price match per identical item, per customer, per day for online to store price challenges at OCONUS Main Stores and OEF/OIF contingency Sites.
- Walmart.com
- Target.com
- Amazon.com
- Bestbuy.com
- Sears.com
Definitions
- Local competitor: A local competitor is defined as a brick and mortar retailer (and their e-commerce website) doing business in the community within 25 miles of where the Exchange is located, to include Sam's and Costco warehouse clubs, Navy, and Marine Exchanges. Shopmyexchange.com will price match select authorized online retailers. With the exception of Amazon, the Exchange brick and mortar locations will not price match any “online only” websites. OCONUS exceptions are listed above.
- Current ad: A 'local' competitor's current ad is defined as an ad that clearly shows inclusive current dates, and is sponsored by the retailer doing business in the community where the Exchange is located or one of the select authorized online retailers for shopmyexchange.com. Photos of a shelf label/price do not qualify as an ad.
- Identical item: Item that has the same brand, manufacturer, features, size, color, and manufacturer's model number. For Softlines, item must be same brand, size, color, and style.
- In Stock (shopmyexchange.com and brick & mortar stores): Item must be currently in stock at the select authorized online retailer's website at the time the request for the price match is made.
- OCONUS-defined as: Areas other than the 48 contiguous states and the District of Columbia. Includes AK, HI, Guam, PR, the Commonwealth of the Northern Mariana Islands, and the U.S. territories and possessions.
- Market Place Prices: price matched items must be shipped and sold by the authorized retail online competitor. For example, on Walmart.com, the item must be sold and shipped by Walmart to qualify.
Exchange Retail Program
- The Exchange retail stores worldwide will accept a verbal price challenge on identical items from local competitors with the difference of $10 or less* (per item). Price differences up to $10 will be honored at any cash register. *Verbal price match may require validation by Management.
- The Exchange retail stores worldwide will accept a price match on identical items with a difference greater than $10. Customer must provide current ad from local competitor. If the customer does not have the ad, management can verify the price, terms and inclusive dates.
- The Exchange retail stores worldwide and shopmyexchange.com have a 14-Day Price Guarantee on any item originally purchased from the Exchange or shopmyexchange.com and subsequently sold at a lower price by the Exchange/shopmyexchange.com, or any local competitor or any of the select authorized online competitors. Does not apply to Black Friday thru Cyber Week merchandise purchased, Exchange online mall concessions or special orders.
- The Exchange retail stores worldwide will match pricing on identical items found on shopmyexchange.com with the exception of the following categories: fine jewelry, and closeouts, Special Orders, Exchange Online Mall Wireless Phones and Wireless Data Cards.
shopmyexchange.com
- shopmyexchange.com will match a lower price (including shipping and handling) from select authorized online retailers on any identical stock assortment item currently available for sale and delivery to the customer's area. Exceptions include refurbished items, used items, auctioned items, fine jewelry, closeouts, clearance, special orders and Exchange Online Mall concession sites.
- shopmyexchange.com will match the Exchange retail store pricing on identical items found in an Exchange retail store. Normal shipping and handling charges will apply. Fine jewelry, closeouts, clearance, special orders, and Exchange Online Mall concession sites are excluded.
- To receive the reduced price the customer must contact our Customer Service Department.
- The We Price Match! Program does not apply to Exchange Online Mall concession sites.
Program Exceptions
Program exceptions for Exchange Retail and shopmyexchange.com:
Matchmaking Price
- Exchange Retail and shopmyexchange.com will not match prices on auction sites, refurbished goods, gray market items and unauthorized dealers.
- Exchange Retail and shopmyexchange.com will not match Commissary prices.
- The following exclusions apply to stores and/or online Price Matches.
Other exclusions include: Fine Jewelry, Wireless Phones, Wireless Data Cards, contract mobile phone devices and associated plans, Dispensed Fuel, Official Military Clothing/Accessories, Clearance, Closeouts, Used/short dated product, Refurbished Items, Amazon Warehouse Items, Auction Sites, Resale, Garage Sale, Prices from third party Market place retailers, Market place retailers of competitors, third party sellers, Gray Market, Unauthorized Dealers, Bonus or Free Offers, Gift Card with Purchase, Free Gift with Purchase, Purchase with Purchase, Limited Quantity items, Doorbusters, Timed Events (i.e., 1 hour only event), Bundled Promotions, Percentage Off Items/Categories, Double/Triple Coupon Offers, Military Discounts, Pricing Errors, Mail-in Rebates, Instant In-store Rebates, Special Orders, Special Order Automotive Parts, Service Contracts, Automotive Labor and Services, Installation, Delivery Services, Assembly, Special Financing offers, Exchange Online Mall Concession Stores, Commissary and Tobacco Products (i.e. cigarettes, cigars, smokeless tobacco and e-cigarette products) - Third Party POSA gift cards, including financial gift cards, cannot be price matched or discounted
- Exchange Retail and shopmyexchange will not match items related to Black Friday and Cyber Week (Thanksgiving Day through the Friday after Thanksgiving or one-day special events (i.e., Veterans Day)
- In Military Clothing stores, official military clothing and accessories are excluded.
- Local alcohol price challenges will only be accepted from local competitors that reside within the same state or District of Columbia.
- No price matching of beer, wine, and spirits from online sites
- Prices as a result of pickup discounts
- Amazon Prime excludes free shipping; only the item price will be matched and must be sold and shipped by Amazon
- Exchange coupons will be applied first to the item and if the price is higher than the competition, then the price match for the difference is applied
- Price Match quantities are limited to one price match per identical item, per customer, per day for online to store price challenges at OCONUS Main Stores and OEF/OIF contingency Sites. Quantity limitations do not apply if price matching against local competitors.
- The Exchange reserves the right to update or modify the terms of We Match It! at any time
Online retailers for ShopmyExchange.com are limited to
Navy/Marine Exchanges, Academy, Amazon (to include Prime-price only; excludes shipping), Apply, Ashley, Auto Zone, Barnes and Noble, Bass Pro, Bath & Body Works, Bed Bath and Beyond, Best Buy. Cabelas, Crutchfield, CVS, Dell, Dicks Sporting Goods, Dollar General, Family Dollar, Home Depot, HP, JC Penney, Kansas City Steak Company, Kohl's, Lenovo, Lowes, Macy's, Michaels, Newegg, Nebraska Furniture Mart, Niemen Marcus, Nordstrom, Office Depot, O'Reilly Auto, Pep Boys, Petco, Petsmart, Sears, Staples, Target, Tiger Direct, Traeger Grills, Victoria Secret, Walgreens, Walmart, Wayfair, Weber Grills, Warehouse Clubs-i.e Sam's, Costco, BJs.
Contact
Should you have a question concerning a price contact our Customer Service Department.
Have you ever wondered about an Amazon price match? I know I have. Many of the largest retailers around will price match other retailers. Walmart is known for this. BestBuy started doing it with great success (They often price match against Amazon). I have been in there numerous times looking for something and would pull up prices on Amazon.com and they would price match it with no hesitation. Since Amazon is the world’s largest online retailer, I figured there would have to be a way to get them to price match products. Low and behold, there is, but it’s not their official policy.
Amazon officially does not have a price matching policy, in fact they say they don’t do it. I have used the method described below successfully a few times, but it doesn’t always work. Since I am known for my Amazon knowledge, I figured I would show you how you can ask for an Amazon price match. I specifically left this tip out of my 5 little known ways to save at Amazon.com because I figured it would be a good post to describe how to actually do it.
A few weeks ago, I wrote about just asking for discounts. You can’t get one until you ask for one. Come to find out, that is exactly how you ask Amazon for a price match. They specifically state they can’t price match on every request, but they try their best. With their incredible buying power, I figure you can probably get them to do it. Just as a note, like many retailers, they will most likely not price match on products from unknown stores. There are thousands of online retailers who sell what Amazon does. This is why they give the disclaimer they can’t price match every request.
Amazon Price Match – How to Ask For One
Alright, I know you are here to learn how to get the elusive Amazon price match, so I am going to show you. I used this method to score a little cheaper deal on my Moto G LTE. The price on Amazon at the time was $219.99, but I found it at another store (don’t remember where) for only $199.99. Well, after doing some digging, I wanted to know if Amazon would match that price. Here is how you can ask them.
When you are on an Amazon product page, scroll down to the product details section. For example, head over to the Moto G LTE page on Amazon. The product details section is about a third of the way down the page. It is after technical details.
When you get there, you will see information like product dimensions, shipping weight, average customer review, and Amazon best sellers rank. You also see a little inconspicuous link that says this:
Would you like to tell us about a lower price?
Did you see the bold part there? Amazon specifically allows you to tell them about a lower price. This is where you ask Amazon to price match. Below is an image of what the product details section looks like and the highlighted link you need to click to get Amazon’s price match form.
Kristi Price Matchmaking
Once you click that link, it will pop up an information box like the one below. The first step is to tell Amazon if you found the new lower price at a store or online. I am not sure if this makes a difference, but I bet it would be easier for them to price match if the store was online or had an online price. This is just a guess and I have no proof. For myself, I clicked the Website (online) radio button.
Now, here is the second step in asking Amazon to price match. Once you click the radio button, it will come up with an appropriate form for you to fill in. Since I did website, below is what it will look like. You will need the following information in order submit the Amazon price match form.
[checklist]
- Website URL – Make sure to put in the URL where the product is located, not just the main URL.
- Price – This is a big one. Don’t just make up a price either. Amazon will look at this information.
- Shipping Cost – If you can find how much it costs to ship, put it in there. Since Amazon does have great shipping rates (free if you have Amazon Prime), they do calculate this in the overall price to match.
- Date of Price – This is when you saw the lower price you want Amazon to match. I would assume the closer to the submission date the better. I doubt they will match any prices from a few months ago.
[/checklist]
When you are done filling out the form, you just hit the “Submit Feedback” button and it goes off into Amazon land. Remember, there is no guarantee they will match the price you see. Amazon loves to be competitive, especially with other large retailers, so it can’t hurt to ask. If they will match the price, you have to wait to see if they lower it on the page. That means you will need to check it over the next few days to see if they did indeed lower the price.
You Ask and You Might Receive the Amazon Price Match
I have tried this price match submission on Amazon.com a few times since I found out about it. I am hovering around a 60% rate of match. Now, that might irritate you if you are an avid price match shopper. Just remember that Amazon has a lot of products, millions of them. They can’t compete on all of them. If another retailer has too many, they drop the price to start liquidating them. Amazon is probably not going to follow suite. If there is a one-time sale, you probably won’t get the price match. Either way, if you want an Amazon price match, you better just ask for it. Filling in the submission form only takes a minute or less. If you don’t ask, you can’t receive. That is a fact of life.
Anyway, I hope you found this useful and I hope you get to use it. Since the holidays are coming up quick, you might be able to get some sweet deals on Amazon and if you are a prime member, then you can get the items quick.
What do you think about Amazon price match? Have you used it before? Would ask them to price match with no guarantee and their official policy about not matching prices?
Intro Matchmaking Price
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